What We Do
Having watch problems? The longer you go between servicing, the more extensive the wear and tear on your timepiece is likely to be. You shouldn't wait for your watch to stop working to have it serviced any more than you wouldn't wait for your car to stop running to change the oil. We will never be anything but honest when it comes to our work, we take pride in being straight forward with our customers and we take the time to listen to all of their concerns. There's no better feeling for us than knowing our customer is thrilled with a job we've completed that everyone else siad it couldn't be done. It's not just about fixing watches for us, we want to build an ongoing relationship with our customers and deliver a great experience. Seeing our customers happy makes us happy and that's what we work to achieve every day.
At Time Keeper all our services are performed in-house by one of our qualified expert watchmakers. Whether it is Blanca who graduated from watchmaking school in July, 1979 from CETis (Centro de Estudios Tecnológicos, Industrial y de Servicios) No. 1 "Rafael Donde" in Mexico D.F., Alejandro that received his diploma a couple of years prior to that in August 1977 from the same institution, or master watchmaker Jorge who is 65 years old now and is not only our best watchmaker, but also an avid watch collector that started tinkering with watches when he was just 14 years old at the family's workshop.
Our work is guaranteed for a period of two-years for your peace of mind. Our user-friendly process makes it safe and easy to send your watch for repair to our service center, no matter where you are. Simply, fill out our online service request form, pack your watch securely and sent it to us using your preferred shipping method. We can take care of all your watch repair needs.
Full Service (Quartz Watch)
Despite common misconception, quartz watch movements need to be serviced just like mechanical movements. However, the recommended service intervals
are much longer (10-years or so). Additionally, it is recommended that new batteries should be installed on your watch every 1-2 years, even if your watch is still running. Unfortunately there is no way to predict when a dead battery might leak, this is why it is a good idea to check all your watches on a regular basis. The electrolyte used in silver oxide watch batteries is highly alkaline and corrosive; when a battery leaks inside a watch it can be catastrophic for the movement. As you can imagine, this under-reported problem can be the cause of great expense and inconvenience to the owner of a quartz watch. If your quartz watch needs to be serviced (taking the watch appart, cleaning all its components and re-oiling) or you simply want a new battery installed, our expert watchmakers can take care of all your watch repair needs. A good quartz watch is very robust and can run forever - as long as you take good care of it!
Full Service (Mechanical Watch)
Mechanical watches are high-precision instruments that need to be serviced regularly in order
to avoid unnecessary repairs. The many
wheels, springs, gears, and levers that go into the mechanical "movements" powering every timepiece are
under constant friction. To reduce the friction of moving
parts as much as possible, appropriate oils and lubricants are meticulously used in certain parts of these
tiny machines that keep running accurately in spite
of motion, variations in temperature, humidity, and air pressure. Nevertheless, those oils lose their
effectiveness over time and need to be changed
routinely, just like the cars we drive every day. Most watch manufacturers recommend having a watch serviced
every 3-5 years depending on the use of the watch.
When a watch needs servicing, we take each timepiece through a series of 10 steps to make sure that every
watch continues to work in optimal conditions.
Watch Bands
We sell genuine watch bands and straps and additional links for most watches including Citizen watch bands, Seiko watch bands,
Hamilton watch bands, Seiko watch bands, Invicta watch bands, Tissot watch bands, Swiss Army watch bands, Victorinox Watch bands, Rado watch bands,
Luminox watch bands, Skagen watch bands, Pulsar watch bands, Freestyle watch bands, Apple Watch bands, Wenger watch bands, Ebel watch bands,
NATO watch straps, Omega watch bands, Rolex watch bands, Breitling watch bands, and many other watch manufacturers.
Pocket Watch Repair
We are one of the few repair shops nationwide that still hold a large inventory of original spare parts and materials for vintage
and antique American pocket watches for brands like Waltham, amilton, Elgin, Ball, and Illinois. People who consider wrist watch collecting a hobby
are aware that there was a time when American watches gave the Swiss a run for their money. The United States manufactured millions of premium mechanical
movements that are still ranking among the most beautiful time-only watch movements ever made during the golden age of American watchmaking.
Parts Fabrication
Sometimes repairing an old discontinued/obsolete timepiece can be frustrating or even dissapointing when you're told that your special watch can't be fixed,
or that spare parts are no longer available. At Time Keeper, we have a large stock of rare and hard to find spare parts that are not usually available in the market. Jewelers
and watch repair shops across the country send us those difficult repairs all the time from "special customers" that have an important timepiece that mean the most to them
and hold sentimental value. In the right hands, any watch - no matter how far gone or how badly beaten up - can be restored to it's original glory. If spare parts can't be
found, our experienced master watchmaker may still be able to fabricate the right part for your favorite watch at our fully-equipped workshop.
Repairs
we offer a wide range of services for your timepiece; whether you need a battery replacement, water testing services, watch band replacement and sizing, refinishing/polishing
services, or a complete overhaul for your favorite watch rest assured that our expert team of watchmakers has all your watch repair needs fully covered. We treat every timepiece with the utmost
care to provide the best possible outcome in all our repairs. Our extensively trained traned team of watchamakers use genuine factory replacement parts, techniques and testing methods. In addition,
every full-service / overhaul services is guaranteed for a period of two-years. If you want to have long-term peace of mind, you can also purchase an extended warranty of up to three-years for your
favorite watch.
Restoration
Vintage watch restoration is our specialty. We take neglected and aged timepieces and restore them to their original glory. For superior craftsmanship at affordable rates send us
your beloved antique or vintage watch and we will ensure it comes back to you in like-new condition. We have an extensive stock of hard to find replacement parts for antique and vintage watches.
In certain special cases where replacement parts are no longer available, we may still be able to fabricate replacement parts at our shop.
Our Previous Work
What Customers Say About Us
Rob D.
| Yelp Review
I have a very small but pretty diverse collection of watches, and Jorge has serviced most of them. He really appreciates
watches of all kinds and understands that no matter what watch you bring him--whether it's a vintage Omega automatic,
a beater quartz diver, or a 1980s Freestyle digital--they all mean more to their owners than what they cost in dollars.
I've had him service all three of the above watches mentioned, and he has welcomed me into his workshop (also his home)
to see him work on them. He treats them all with equal and incredible care. I would recommend Time Keeper to anyone needing
watch service, whether it's for a new battery or repairing the broken crown stem in the heirloom watch your father or grandfather
passed down to you.
Dayna Schoonover.
| Google Review
Family owned business, both husband and wife are credentialed and certified. They are the only place I take my Rolex,
Breitling and Omega to be Warranty serviced and repaired. Local jewelry stores ship their watches here so skip the
middle man. They repair grandfather clocks, cuckoo clocks, wristwatches, and even my great-grandfather’s ancient
Pocket watch. Friendly, very knowledgeable, great prices, honest and reliable. I recommend!!
Alison S.
| Yelp Review
I cannot say enough about this small "Mom and Pop" shop. I was greeted by the owners son George who went above and beyond
to fix the two watches I needed fixed. Not only did he fix them, he then cleaned them and made them look like new.
They were so knowledgeable and went above and beyond to accommodate me. If you are looking for a company that is honest, and they
know what they are doing, this is the shop for you. I will be a loyal customer for sure. Thank you for the honest hard work.
Steven Brown.
| Google Review
Getting in touch with Time Keeper and working with them was very easy and convenient for me. They were knowledgeable, personable,
kind, and efficient. I had my Seiko watch band repaired and I didn't notice that my battery had died until after I arrived.
Both issues were easily fixed in a couple of minutes. Overall, good pricing, good work, good people. I would recommend their
services to anyone.
Why Us?
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Complimentary 7-Point Watch Check-Up with Any Service.
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Free Estimates.
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Only Genuine Factory Replacement Parts are Used to Repair Your Watch.
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Every Full-Service Is Guaranteed For 2-Years.
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Online Tracking System Anytime with Real-Time Repair Status Updates.
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State of the Art Repair Facility with the Latest Technology and Equipment in the Industry.
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Swatch Group Level 5 Parts Account in Good Standing.
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Breitling and Omega Trained Watchmakers.
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Secure Shipping with Door-to-Door Tracking and Insurance.
Get in Touch
Open Mon - Sat
8:30 AM - 6:30 PM
Sat 9:00 AM - 5:00 PM
Sunday Closed
USA Service Center
1881 W Traverse Pkwy, STE E231, Lehi UT 84043
Mexico Service Center
Calzada Vallejo Eje 1 Poniente #1756,
Colonia Santa Rosa, Gustavo A. Madero, Distrito Federal, Mexico C.P. 07620.
Colonia Santa Rosa, Gustavo A. Madero, Distrito Federal, Mexico C.P. 07620.